Refund policy

Shipping, Returns & Exchange Policy

Last Updated: September 2026

At Karigar's Knot, we carefully select, prepare, and pack every product before it reaches you. We want your shopping experience to be as smooth as possible, and our team is always happy to assist you with any eligible exchange request.

Shipping Policy

Order Processing

  • All orders are processed within 1–3 business days after successful payment confirmation.

  • Orders are shipped through our trusted logistics partners.

  • Once your order is dispatched, you will receive a tracking link via email and/or SMS.

Delivery timelines may vary depending on your location, weather conditions, public holidays, or unforeseen courier delays.

Packaging

Every Karigar's Knot order is carefully packed to help ensure it reaches you safely.

Depending on the product, your order may include:

  • Karigar's Knot packaging

  • Protective wrapping

  • Product box or pouch, wherever applicable

  • Thank You card

  • Secure outer shipping packaging

If your package appears damaged at the time of delivery, we recommend taking photographs of the package before opening it and sharing them with our team.

Returns & Exchanges

At Karigar's Knot, we currently offer exchanges for eligible size-related issues rather than standard returns.

We understand that choosing the right size online can sometimes be difficult. To make your shopping experience easier, we provide an exchange option where the size is the only issue, subject to the conditions mentioned below.

Please note:

Standard returns or refunds are not available for products purchased from Karigar's Knot.

This includes returns due to change of mind, personal preference, colour preference, styling preference, or any reason other than an eligible size issue.

Size Exchange Policy

Size exchanges are available only when the product does not fit due to a size-related issue.

If you need a different size, you can request an exchange within 7 days of receiving your order.

Exchange requests raised after 7 days of delivery may not be eligible.

Exchange Shipping Charge

A ₹100 exchange shipping charge is applicable for size exchanges and is payable by the customer.

This charge covers the logistics involved in bringing the original product back to us and processing the replacement.

Exchange Eligibility

For a smooth exchange experience, the product must:

  • Be unused and unworn.

  • Be in its original condition.

  • Be returned in the original packaging, wherever applicable.

  • Include the original box, pouch, accessories, tags, or other items received with the order, wherever applicable.

  • Have no stains, scratches, marks, tears, damage, alterations, or unusual odors.

  • Be free from any visible signs of use.

We recommend trying the product indoors and carefully checking the fit before using it.

Products that show signs of use may not be eligible for exchange.

How to Request an Exchange

To request a size exchange, please contact us within 7 days of delivery with:

  • Your Order Number

  • The product you wish to exchange

  • The size received

  • The size you require

  • Clear photographs of the product

Our team will review your request and guide you through the exchange process.

Exchange is subject to availability of the requested size.

Product Verification

Once the product reaches our warehouse, our Quality Control team will inspect it before approving the exchange.

The inspection may include checking:

  • Product condition

  • Signs of wear or usage

  • Damage or alterations

  • Tags and accessories

  • Original packaging

  • Overall condition of the product

The verification process generally takes 2–5 business days after the product is received.

If the product meets the exchange requirements, we will proceed with the exchange.

If the product does not meet the eligibility requirements, the exchange request may be declined and the product may be shipped back to the customer.

Damaged, Defective or Incorrect Products

While every order is checked before dispatch, if you receive:

  • A damaged product

  • An incorrect product

  • A manufacturing defect

please contact us within 48 hours of delivery.

Kindly share:

  • Your Order Number

  • Clear photographs/videos of the product

  • Images of the packaging

  • Images of the shipping box, if it was damaged during delivery

Our team will review the issue and provide the appropriate resolution.

Issues related to manufacturing defects, incorrect products, or damage during transit are handled separately from our standard size-exchange policy.

Non-Exchangeable Products

To maintain product quality and hygiene standards, exchanges cannot be accepted if:

  • The product has been used or worn.

  • There are visible signs of use.

  • The product has stains, scratches, marks, or odors.

  • The product has been damaged, torn, cut, or altered.

  • The product has been improperly handled after delivery.

  • Original packaging, tags, box, pouch, or accessories are missing, wherever applicable.

  • The exchange request is made after the applicable exchange period.

Cancellations

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

Contact Us

For any shipping or exchange-related queries, please contact us:

Email: karigarsknot@gmail.com

Please include your Order Number in all communications so that our team can assist you faster.

Thank you for shopping with Karigar's Knot. We truly appreciate your trust and understanding.