Refund policy

Shipping, Returns & Exchange Policy

Last Updated: August 2026

At Karigar's Knot, every pair of juttis is handcrafted with care and packed with the same attention to detail. We want you to love your purchase, and if something isn't right, we're here to help.

Shipping Policy

Order Processing

  • All orders are processed within 1–3 business days after successful payment confirmation.

  • Orders are shipped through our trusted logistics partners.

  • Once your order is dispatched, you will receive a tracking link via email and/or SMS.

Please note that delivery timelines may vary depending on your location, weather conditions, public holidays, or unforeseen courier delays.

Packaging

Every Karigar's Knot order is carefully packed to ensure it reaches you in perfect condition.

Each order includes:

  • Premium Karigar's Knot luxury box

  • Protective butter paper wrapping

  • Thank You card

  • Secure outer shipping packaging

If your package appears damaged during delivery, we recommend taking photographs before opening it.

Returns

We accept returns only under the conditions mentioned below.

Return Request Timeline

Return requests must be submitted within 7 days of receiving your order.

Requests made after this period may not be eligible for return or exchange.

Return Eligibility

To qualify for a return, the following conditions must be met:

  • The product must be unused and unworn.

  • The product must be in its original condition with no signs of use.

  • The original Karigar's Knot box, packaging, butter paper, thank you card, and all accessories must be returned.

  • The product must not have any stains, scratches, marks, tears, creases, odors, or damage.

  • The sole should remain unused and free from wear.

Returns that do not meet these conditions may be rejected.

Mandatory Return Images

To initiate a return, customers must provide clear photographs of:

  • The complete product

  • Both juttis from the top

  • Side profile

  • Sole of both juttis

  • Inside lining

  • Original Karigar's Knot box

  • Complete packaging received

These images help us verify the condition before approving the return request.

Return Reason

Please mention the reason for your return request, such as:

  • Incorrect size

  • Wrong product received

  • Manufacturing defect

  • Product damaged during transit

  • Other (with explanation)

Providing accurate information helps us process your request faster.

Quality Verification

Once your return reaches our warehouse, our Quality Control team will inspect the returned item.

The inspection includes verification of:

  • Product condition

  • Signs of wear or usage

  • Damage or alterations

  • Original packaging

  • Original box

  • Accessories included with the order

The verification process generally takes 2–5 business days after the product is received.

Refund Process

Refunds are not initiated immediately upon receiving the return shipment.

The refund will only be processed after the returned product successfully passes our quality inspection.

If approved:

  • Refunds will be initiated to the original payment method.

  • Processing time may vary depending on your bank or payment provider and generally takes 5–10 business days after approval.

If the returned product does not pass our inspection, the return request may be declined and the product may be shipped back to the customer.

Exchange Policy

We are happy to offer exchanges for eligible orders.

Exchanges are available for:

  • Size exchange

  • Manufacturing defects

  • Incorrect item received

Exchange requests must be raised within 7 days of delivery.

Exchange Eligibility

The exchanged item must:

  • Be unused

  • Be unworn

  • Be returned in its original packaging

  • Include the original box and all accessories

Non-Returnable & Non-Exchangeable Items

Returns or exchanges will not be accepted if:

  • The product has been worn.

  • There are visible signs of use.

  • The sole shows wear.

  • The product has stains, scratches, creases, or odors.

  • There is any tear, cut, damage, or alteration.

  • The original packaging or box is missing.

  • The product has been damaged due to improper handling after delivery.

Damaged or Incorrect Orders

If you receive:

  • A damaged product

  • An incorrect product

  • A manufacturing defect

Please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photographs of the product

  • Images of the packaging

  • Images of the shipping box (if damaged)

Our team will review your request and provide the appropriate resolution.

Cancellations

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

Contact Us

For any shipping, return, or exchange-related queries, please contact us:

Email: karigarsknot@gmail.com

Please include your Order Number in all communications for faster assistance.